Returns
How to send something back to World Plush Inc.
Return window
14 days from the day your order is delivered. Write to peter@plushitos.com with your order number inside that window and we will take it from there.
Condition we accept
Unused, with its original packaging and tags. A plush that has been washed, played with, or had its tag removed cannot go back into stock, so we cannot take it back - unless it arrived faulty, which is a different case and always ours to fix.
How to start a return
Write to peter@plushitos.com with your order number. Tell us which item and why. We reply with the address to send it to. If we sent the wrong item or it arrived damaged, we pay the return shipping and refund you in full. If you changed your mind, the return shipping is yours and we refund the price of the item.
Refund timing
We refund to the original payment method once the item reaches us and we have looked at it, normally within three business days of it arriving. Your bank then takes its own time to show it, usually a few days.
Exchanges
We do not swap items directly. Return the one you have for a refund and place a new order - that way you are not waiting on two parcels crossing in the post.